Information Technology (IT) is a hot field. Specialists are in demand and often have companies lining up to make offers. Hiring managers struggle to find the right candidate only to find another company has already made a better offer. The InSource Group, which specializes in providing IT resources, takes the struggle out of this process. According to President Jim Thompson, it has developed a three-pronged approach to placing qualified IT professionals and has finetuned the process to achieve up to a 70 percent fulfillment rate, as well as 99 percent customer satisfaction.
The Team
The first factor in the equation is The InSource Group team. At the management level, the company is directed by IT veterans with experience on both sides of the desk. While they’re currently service providers, almost all have been clients. “That gives us an uncommon understanding of our clients’ needs,” explains Thompson. Account managers and recruiters at InSource also have in-depth industry experience. “They’ve been around for a while,” Thompson says. “They all have contacts within the field and their own referral network. In addition, each recruiter has access to a subset of our master database of over 60,000 candidates.”
The Process
Seasoned account managers work closely with clients to understand exactly what they need in an IT professional. “We want candidates who can really hit the ground running and make an immediate, positive impact,” says Thompson. “So we work very closely with our clients to get an in-depth understanding of what they’re looking for.” Next, account managers and recruiters put potential candidates through a unique, two-step filtering process that takes more into consideration than just their resume. They also factor in more intangible traits, such as a candidate’s personal attributes and the client’s cultural environment. Because time is of the essence in this field, The InSource Group usually produces a carefully screened list of candidates within 48 hours. Then the client is encouraged to set up interviews as quickly as possible and to provide same-day feedback on interviewed candidates.
The Evaluation
According to Thompson, the job isn’t over once a candidate is placed. In fact, what happens after the placement is as crucial to the company’s success as the placement itself. Account managers keep in regular contact with both candidate and client throughout the duration of the assignment. They want to know if the experience is a positive one for the IT professional and if the client is satisfied with the work being performed by the candidate. In addition, The InSource Group evaluates its own performance on a weekly basis against a rigorous set of metrics that define how the company is doing at every level of the organization. “We’re constantly striving for a superior level of performance in terms of the value we deliver to our clients,” says Thompson. “We actually guarantee our client’s complete satisfaction or they don’t pay.” The unique combination of a dedicated and experienced team, a unique placement process, and a stringent review process, equals value for our clients, says Thompson. And success for The InSource Group.
12221 Merit Drive, Suite 1000 • Dallas, TX 75251 • 972-881-1313 • www.insourcegroup.com
Jim Thompson, President/COO
The InSource Group specializes in placing IT professionals in positions closely associated with the full software development lifecycle and in positions that directly support those efforts.
