Tarrant county client seeking a Network Controller/Engineer who will be responsible for monitoring and taking corrective action on infrastructure within a 24/7/365 NOC environment. The Tier1 team is responsible for supporting the IP network and telecommunications infrastructure nationwide.
Responsibilities Include:
Monitoring network and telecommunications infrastructure using CA Spectrum and various other tools.
Provide tier I and/or tier II network support and escalate as needed.
Assist with managing incidents of all severity.
Severity 2 incidents include an MTTR goal of two hours.
Assist and/or lead outage bridges as needed.
Take inbound support calls from internal campus and field customers as needed.
Create incidents and tasks via Remedy; will also work with PBI and CRQ.
Record detailed and accurate customer and problem information in incidents.
Requirements:
Must be able to work any assigned shift in a 24/7/365 environment including weekends and holidays; must be flexible with changing shifts as needed.
Remedy Incident Management
Telecommunications and/or IP network job related experience
Must be proficient typing.
Excellent written and verbal communications skills
Independent problem solver and strong team player capable of making solid fact-based decisions under pressure.
Strong troubleshooting skill; solid understanding of network fundamentals and concepts
Preferred Experience:
Cisco CCNA and/or on the job experience managing and supporting Cisco technology.
Telecommunications, RF, Microwave, Wi-Fi
Fast paced environment
Service Desk
About The InSource Group:
The InSource Group supplies select information technology specialists to some of the area's most prominent companies. We are looking for candidates who can make an immediate, positive impact when placed with our clients.
The InSource Group's proven recruiting process ensures you are well matched with potential employers. Our account managers and recruiters have a depth of industry experience that enables us to place you in the optimal setting for your skill set and job requirements. We match candidates and clients so successfully, our client satisfaction on placements is greater than 99 percent.
