The Sr Director of Health System Interoperability has overall responsibility for driving the capabilities and effectiveness of our Health Systems Interfaces. This includes but not limited to:
- Ensuring operation of our health system feeds, existing and new, to meet the business needs and service levels of our Platforms (i.e Health System Customer Relationship, Clinician Scheduling, and Charge/Quality Capture Solutions
- Ensuring the result, performance, and the continuous improvement of the development teams, both internal and external.
- Establishing the strategy and standard of quality of service provided
- Establishing the culture, values, and communication cadence within the InterOps team, as well as across all IT and business partners teams
- Establishing a strategic partnership with our Health Systems IT Leaders
- Establishing the roadmap of Health Systems InterOps as a critical technology capability
- Advancing the interoperability of health information technology and exchange of electronic health information,
ESSENTIAL DUTIES AND RESPONSIBILITIES (include but not limited to):
- Establish and be accountable for the daily operation of the InterOps team, including:
- Monitoring of production activities with the goal to know about the issue before our business does
- Execution of support activities in accordance with incident management guidelines
- Priority setting and continue to aggressively drive down the backlog of new health system interface requests
- Effectively communicate and provide clear and concise stakeholder management
- Vendor Management:
- Own and manage the relationships with the vendors and service providers who support the health system interoperability
- Ensure vendors deliver against contractual obligations and meet company satisfaction.
- Team Building
- Responsible for building an operational model and staffing the team with the right individuals to meet the business needs
- Responsible for ensuring talent retention and proactive resource planning
- Provide coaching and mentoring to the IT associates
- Provide guidance for team to self-manage
- Technical Capability
- Proactive review of solutions and plan for continuous improvement
- Ensure adherence to SDLC and change management
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- Drive overall application architecture & design to ensure flexibility, portability, and scalability of solutions
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- REPORTING TO THIS POSITION: Manager, Healthcare InterOps
- InterOps Program Manager
- InterOps Architect
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JOB REQUIREMENTS (Knowledge, Skills and Abilities):
- Ability to develop strong relationships with and manage expectations of key stakeholders
- Demonstrated success delivering projects on-time, on budget in line with stakeholder expectations
- Experience with InterOps tools and practice
- Strong understanding of development methodologies (agile, waterfall) & when and how to apply
- Service oriented organizational leader
- Demonstrated strong communication skills and ability to influence others through collaboration and building trust
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EDUCATION/TRAINING/EXPERIENCE:
- Bachelor’s degree with minimum 10 years’ experience in same or similar position
- 5 Years leading healthcare InterOps team
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PHYSICAL REQUIREMENTS:
- Travel required: 25% to other states with locations
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WORKING CONDITIONS (environment and safety):
- Work performed remotely and in office environment when needed
- Involves frequent contact with professional staff and managed care organizations
Since 1992 The InSource Group has provided Information Technology staffing and consulting services to clients ranging from start ups to Fortune 500 companies.
We measure our services both in terms of performance metrics and most importantly the positive impact that our consultants have on our clients business!
